HKIMSR » SharPEX – Industry Lecture Session

Be Inspired @SharPEX

SharPEX – the Executive Speaker Forum at HKIMSR provides an access to the bright minds from business world who share their corporate experiences, thoughts on latest business trends, and valuable professional advice.

Access to pioneering thinkers, business trendsetters and possibly future employers…

SharPEX is a learning platform for our students to know about the do factors, which are critical to survive in the corporate world. SharPEX is an acronym derived from Share Your Professional Experience to help Sharpen our Axe….., a platform to expand the bandwidth of management students towards real-life situations.

HKIMSR brings executive speakers on campus that forms an impressive roster – from industry mavericks to distinguished corporate titans. The Executive Speaker Forum is composed of open forums for interactive sessions on the latest business practices and industry insights.

The speakers at SharPEX also include the successful alumni who have made landmark contribution to the world of business practices. In addition to SharPEX Executive Speaker Series, some of the thought leaders have also contributed to the deliberations organised during the International Conferences and Seminars on the campus.

Any business education is incomplete unless students know how to apply classroom learning to the practical situations. The experience shared by the industry professionals at SharPEX forum enabled us to connect theory to practice.

Kavita Pingale, Business Manager, HDFC Standard Life

MMS | Class of 2010

SharPEX Session: September 24th, 2016

Ms. Ankita Agarwal, Heads Pan India Business, highest yielding revenue category- salon at home, Urban Clap.(24th Sept’16)

An interactive session on “Uberization of Home Servives startups in India” was organised on 24th September 2016 where Ms. Ankita Agarwal was invited to deliver the session in order to make today’s generation aware about the growth of home Servives startups in recent times.
Ms. Ankita Agarwal began the session by explaining the change in the market for a service by introducing a different way of business or using it, especially using mobile technology. Earlier, how one had to personally make small trips to the grocery stalls to pick some to now how it has become available at just one click. She also stated the convenience level at today’s time an individual gets in all the Services wanted. The latest service startups were then discussed with examples of each category. Each of these categories were as follows: Food Delivery- Zomato, Selling old items-Olx, Wedding services- WedMeGood, Fashion Rental- Flyrobe, Furniture Rental- Furlenco, Beauty Services- Urban clap etc.

The speaker then continued to discuss terms like Horizontal players and Vertical players. Horizontal players have more products to sell and Vertical players typically focus on one single product. Services then were unstructured, unreliable, varying, no safety and no assurance for service quality provided. But modern service startups have changed and everything is vice versa and has become much convenient and easier. Ms. Ankita Agarwal proceeded by talking about the market size, i.e it grew from $100Billion -$400Billion. 69 startups alone came up in 2014 and shockingly, the average daily request currently are from 5k-7k.

Ms. Ankita Agarwal then spoke on the 4 major pillars of the Industry- Technology, Customer Experience, Business Development and Marketing. She also told us how it actually works. Initially, advertising on social media becomes important, Finding the target group, finding partners and also for maintaining an efficient customer care team.

The students enjoyed the session and acquired lots of knowledge on modern service startups which would help them in near future. The session came to an end with huge round of applause to Ms. Ankita Agarwal.
SharPEX Session: September 10th, 2016

Mr.Rajiv Indimath, co-founder of Inca growth partners, a venture development firm and stage V, a biotechnology accelerator.( 10th Sept’16)

An interactive session on ” Innovative Growth Strategies by Companies in today’s era” was organised on 10th September 2016 where Mr. Rajiv Indimath was invited to deliver the session in order to make today’s generation aware about the recent trends and strategies used by various Companies.

Mr.Rajiv Indimath began the session by explaining innovation as the process of translating an idea or invention into a good or service that creates value for which customers pay and how innovation is related to people’s behaviour. The topic was explained in depth by 4 case studies put forth by the speaker. The first case study was on ‘Heinz Ketchup’ about how they came up to an easy squeeze plastic bottle from a glass bottle in order to reduce wastage. The second case study was on ‘Tuninuest’ (potato chips). This case study was about an effective name a company should set so as to attract the crowd. The speaker then gave an example of a chips company named ‘Mahboul’ which means crazy that every young age group insist to have on a regular basis.

The speaker then continued further by two more case studies. The third case study was on soft drinks like Pepsi and Fanta, which had flavours like Tamrind and Hibiscus that can be consumed by individuals during Ramadan fast because Tamrind helps in getting a taste to the tongue before consuming any other food during the fast. He then also spoke about their market share across the globe and how it is considered to be a non-alcoholic drink in Saudi-Arabia. The last case study the speaker had put forth was on ‘Red Bus’. It’s all about aggregating bus tickets and about their bookings and promotional offers that helped them succeed because of their innovations.

Mr. Rajiv Indimath concluded the session by a quote from his end which said ” An idea is not really an idea unless it alleviates the client’s pain points” The audience enjoyed the session and were imparted with knowledge on various innovations which would surely help them in near future. The session came to an end with huge round of applause to Mr. Rajiv Indimath.
SharPEX Session: August 20th, 2016

Mr. Mayank Prakash, Brand Manager- Tiago and Kite’5 at Tata Motors. (20th Aug’16)

An interactive session on “Marketing in Indian Automobile space, focusing on passenger vehicle segment” was organised on 20th August 2016 where Mr. Mayank Prakash was invited to deliver the session in order to make today’s generation aware about the forethought and the entire buildup of Tata’ newly launched Tiago.

Mr. Mayank Prakash began the session by describing the car Tiago as an hatchback automobile manufactured by Tata Motors and was launched in India in the first week of April 2016. He added saying Tiago is derived from the Tata Kite project, and has been introduced with petrol and Diesel engine variants. He also told us how difficult it was for Tata motors to come up with the Idea of launching Zica, Kite and Tiago with respect to other competition in the market.

Mr. Mayank Prakash continued the session by talking about the price range and the safety features. Tiago costed 3.20Lac (Ex-Showroom Delhi). Regarding safety, Tiago has advanced safety features including driver and co-passenger airbags, rear parking sensors to make the drive easy and safe. The speaker also added that Tata Tiago has advanced braking system that ensures the safety in the situation of emergency. Before the launch, the car was made to run continuously for several days to inspect the engine and its Working.

Coming to the interesting part, Mr. Mayank Prakash spoke about #Tiago11. As many as 11 lucky winners of the Tiago11 promotional contest, travelled to Spain to meet the four-time Ballon d’or winner Lionel Messi, the global brand ambassador for the Indian Manufacturer. The entire funding of 11 lucky winners was handled by Tata Motors. The speaker also showed us a small glimpse of the people who were fortunate to visit Spain and meet Lionel Messi.

The students enjoyed the session and acquired knowledge which would help them in near future. The session came to an end with big round of applause to Mr. Mayank Prakash.
SharPEX Session: August 13th, 2016

Mr. Arun Singhal, Zonal Head for FX & Interest Rates, Edelweiss Securities Ltd.( 13th Aug’16)

An interactive session on ” Evolution from Conventional Banking to Modern Banking” was organised on 13th August 2016 where Mr. Arun Singhal was invited to deliver the session in order to make today’s generation aware about the recent trends and current challenges in banking sector and in-depth knowledge about the Evolution from Conventional Banking to Modern Banking.

The session started with a brief introduction on banking sector related to the meaning of the term banking, its functions and the control authority of the bank. Along with the basic understanding on banking sector the speaker also introduced about the Early phase from 1786 to 1969 of Indian banks and Nationalisation of Indian banks. The speaker provided a broad classification of the banks and lucidly explained the differences between public and private sector banks, the reasons for evolution of co-operative banks and development banks.

The speaker also emphasised on the Modern Era of banking sector where he introduced the term online banking. He also discussed the various opportunities of the modern banking like online tax payment, mobile banking, bill payment, fund transfer etc which creates an ease for banking sector for smooth functioning of the transaction and also ensured time saving for the customers.

Mr. Arun Singhal ended the session by throwing light on the challenges faced by the banking sector like Privacy and safety, Revolution of information technology, Intense competition from private and foreign banks etc. It was an enriching session for the audience since they were imparted with current trends of banking sector which would surely help them in near future.
SharPEX Session: October 19, 2013
Afzal Merchant, Founder of Mind Crafters

The seminar was a laugh riot at the same time concentrating on serious aspects of management, intellect and personality development and most important how to be a good human. Mr. Merchant focused over the Pearls of Wisdom collected over his 32 years of ground realities and experience in the field Finance, Marketing and general business. Briefing about the human traits and human angle in any domain, Mr. Merchant emphasized upon the importance of stability, peace and patience for seamless operation of any task. Brain being the focal/central point of the human body, he emphasized the need of its relaxation similar in the manner one takes care of other physical attributes.

Some of the pearls of wisdom pertaining to accomplishment of both professional and private affairs shared by him are listed below.
- A leader is one who knows the way, who shows the way and who goes the way
- A person who does his work properly will always get a job, but the person who knows how to do the work will always be his boss
- The 5 Ps i.e. ‘PROPER PLANNING PREVENTS POOR PERFORMANCE’
- Your true character is most accurately measured by how you treat those who can do nothing for you
- 90% of problems of life are due to tone of voice. It’s not important what we say but it matters a lot, how we say it.
Citing examples of various personalities like Steve Hawkins, Amitabh Bachchan, Dhirubhai Ambani, Abraham Lincoln, Jamshedji Tata,Abdul Kalam and Mahatma Gandhi he enriched the audience with those positive facets required to tackle situations boldly and vehemently. The seminar was concluded by him wherein he praised the most beautiful creation on the earth, i.e the mothers, the home makers.
SharPEX Session: October 05, 2013

Shridhar Thoda, Specialist- Organization Transformation, Strategy and Capital Markets

An interesting session on “The Secret Success …………..of any Organization” was conducted by Mr Thoda, currently associated with lliad Avenues Corporate Advisors P Ltd and NMIMS School of Business. He spoke on how people suffering from low self esteem, low self respect and low self trust, were riddled with inner conflicts. They may be good looking, smart, and rich, yet they will be unable to have a successful relationship or career. Most of their psychological energy is spent dealing with problems that stem from their low self-respect and self-trust. When human beings lack self-respect and self-trust, most of their energy is spent on themselves. They are worried about what people think about them. They are trying to find out who they are and what they should do. Little is left over to deal with the outside. Before they can meet someone else and develop a relationship, they must first develop a relationship with themselves. They must learn to respect and trust themselves first.

People who are in inner conflict are tense and spread pain around them. They are neither good spouses nor good managers. Having a face-lift, driving fancy cars, or indulging in other forms of conspicuous consumption will make them attractive, but only for a short while at best.
SharPEX Session: September 07, 2013

Hemraj S. Joshi, Head –Investment Operations at AEGON-Religare Life Insurance

Mr. Hemraj S Joshi was invited to share his experience and knowledge on different avenues of investment. The one hour session provided a broad overview on different investment avenues. He threw light on various aspects and explained that how in the modern financial system there many investment avenues to choose from financial market and it has become difficult for anyone to decide about these avenues. Some of these investment avenues offer attractive returns but high risks and some lower returns with very low risks. He added on saying that there is nothing such as bad investment. A good investment can become bad if not handled properly. The term good and bad for investments is relative to the investor and his expectation for returns. Everyone would like to earn a fortune out of their investments but it is impossible to do so without facing risk.
SharPEX Session: August 31, 2013

Abhay Pratap Singh- Business Head, Thompson and Reuters for South Asia in Foreign Exchange and Fixed Income Markets

Mr. Pratap’s talk was focused on building awareness about Foreign Exchange and Fixed Asset market. He gave a detailed insight into the forex market and shared his experience of working as Business Head at Thompson and Reuters. The basic introduction to foreign exchange market was provided. He also added on saying that the forex market is not only the largest market in the world, but it is also the most liquid, differentiating from other markets. In addition there is no central market place for the exchange of currency, but instead the trading is conducted over the counter. The market allows traders to choose from a number of different dealers to make trades with and allows for comparison of prices. The session was extremely interesting and insightful and enriched the students with plenty of valuable knowledge about some of the fundamentals of forex.
SharPEX Session: August 17, 2013

Cameron Mendes, Operations and Store Manager at Furtados

This session focused on trying to achieve the level of success one desire and asking if the vital ingredient: Doing something you truly love…is left out. Mr. Mendes said, there are many benefits to doing something you love versus doing something that doesn’t inspire you! Rather than expecting to see big results from your efforts right away, you will see the value in letting the process unfold in its own time. With most goals, the true reward comes from each moment you spend working on your labor of love!

Through his journey of life he brought forward the experiences and guided the students to have that little something extra to keep them motivated and determined, and doing something one love because it just might be enough to provide the fuel one needs. Lastly he said “Follow your heart and it will lead you to greatest success ever.”
Session: August 03, 2013

Dr Varadaraj Bapat, Faculty in Accounting and Finance, SJM School of Management, IIT Bombay

Dr Varadarj Bapat, PhD in Management (Finance) was invited to share his professional experience gained during his course of life and career. Through his presentation titled “Education in the vision of Swami Vivekananda”, it was an attempt to share with the students true aim of education – developing insight within individuals so that they are able to explore and realize unity in diversity. Following the vision of Swami Vivekananda, he pointed out that defect in the contemporary education is that it has no definite goal to pursue. A sculptor has a clear idea about what he wants to shape out of the marble block; similarly a painter knows what he is going to paint. But a teacher, he said, has no clear idea about the goal of his teaching. He emphasized on saying that at the end education is all man making. He quoted the famoussaying by Swami Vivekananda “Education is not the amount of information that is put into your brain and run riots there, undigested all your life. We must have life-building, man- making, character making, assimilation of ideas.”
SharPEX Session: March 09, 2013

Sagar M Patil, Director – Memorable Events, Centre Director (Kalwa Branch), Speakwell Enterprises Pvt. Ltd. and Chairman of two registered NGOs

An interesting session on ‘FDI in Retailing & its impact’ was conducted by Mr. Sagar M. Patil. Currently pursuing his PhD in Retailing from Nagpur University, Mr. Patil spoke about various contextual issues concerning retailing in India – FDI in Retailing which comprised Organized Retailing, Unorganized Retailing, Single Brand Retail, Multi Brand Retail, Cash & Carry, etc as well as providing information on different types of FDI. He also explained the impact of FDI on farmers, consumers, and unorganized retail (i.e. Kirana Shops) and focused on the government’s FDI policy with regard to retail. He also made an attempt to predict the future of Unorganized and Organized retailing in the event of 100% FDI investment in multi-brand retailing being allowed in India. He stated that just as there were two sides to a coin, there were also two views to bringing 100% FDI in the retail industry. He also deliberated on why many people in India were opposed to FDI and the impact it was likely to have on employment.
SharPEX Session: March 02, 2013

Mr. Viral Dedhiya, Founder & CTO of two Start-ups – Infinitech Solutions and NumberMask Digital Pvt. Ltd. & Angel Investor for several Companies

For this session, a young and successful entrepreneur, Mr. Viral Dedhiya, was invited to instill the spirit of entrepreneurship among the students. Mr. Dedhia cited his own example where, he himself, after a short stint with an IT applications company, shifted gear on his own and became an entrepreneur. In an exciting opportunity to the HKIMSR students, he offered to not only sponsoring HKIMSR’s National Contest on Business Ideas, but also offered to fund the most suitable and viable business idea with an angel investment of up to Rs. 1 crore. In a highly interactive session, he inspired the students to follow their dreams of becoming a successful professional in life.
SharPEX Session: February 26, 2013

Vikas Saswadkar, Business Manager, Asian Institute of Quality Management (AIQM)

Mr. Vikas Saswadkar was invited to deliver an address on Lean Six Sigma, the widely regarded Quality Management technique. Mr. Saswadkar provided an insight into the various core aspects of Lean Six Sigma and encouraged students to learn the basic concepts of Lean Six Sigma that would build an additional, useful dimension to the CV. The session was highly informative and highlighted an aspect of great significance in today’s highly competitive times.
SharPEX Session: February 16, 2013

Ms. Devangi Bhuta, COO, Lotus Knowlwealth Pvt. Ltd.

The session was part of an Investor Awareness Program – as per the directive of the Finance Ministry – conducted by Lotus Knowlwealth in association with the Bombay Stock Exchange, of whom they are knowledge partners. The one-hour session by Ms. Bhuta provided a broad overview of the Indian Capital Market in an attempt to educate the young students on the fundamentals of the capital market.
SharPEX Session: February 12, 2013

Paritosh Bhandari, Head – Marketing & Strategy, Globus Spirits Ltd.

Mr. Paritosh Bhandari was invited to share his learning’s gained during the course of his life and career in the FMCG sector. In the backdrop of his expertise in the domain of creating and sustaining FMCG brands, Mr. Bhandari presented challenges faced in achieving professional feats through his presentation“Life is Beautiful”. Mr. Bhandari shared many good thoughts, anecdotes and meaningful quotes which were truly motivating & inspiring for the students.
SharPEX Session: February 02, 2013

Amit Kilpady, Manager – Forex Dealer, Punjab & Maharashtra Cooperative Bank

Mr. Kilpady’s talk was focused on creating awareness among students about the opportunities in the Foreign Exchange market. He gave a detailed insight into the Forex Market & shared his experience of working for a Co-operative bank. He proudly stated that the learning’s & exposure that one got while working in a Co-operative bank were more than that acquired while working for a multinational bank.
SharPEX Session: November 10, 2012

Amit Gupta, Manager – Research & Strategic Planning Division, Inter-connected Stock Exchange of India

Mr. Amit Gupta was invited to share his experience and knowledge of the stock market and stock trading. Mr. Gupta focused on topics such as the issue of shares through IPO’s, Mutual Funds and his knowledge of the stock exchanges, especially the Inter-connected Stock Exchange of India. He threw light on various aspects & concepts such as stocks, the concept of pricing of a stock, the impact of dividend / split on stock price, role of a stock exchange, liquid stock v/s illiquid stocks, the advantage in being listed on a stock exchange, buy back of shares, mergers and acquisition, disinvestment, fund raising, etc. The session opened the students’ eyes to one of the most fundamental and pragmatic aspects of the financial domain.
SharPEX Session: November 03, 2012

Hansraj Narula, Chief Manager, Union Bank of India

Mr. Hansraj Narula was invited to share his professional experiences gained over the long span of his career. While, on the whole, espousing the importance of education, Mr. Narula focused his talk on customer management. He spoke of how one must treat one’s customers with respect and care at all times and ensuring a prompt, timely and satisfying service delivery – which is a vital mantra to both attaining as well retaining a customer base. He quoted a small story of a king and his kingdom to exemplify this point. Through this story, he brought forward certain values that everyone must inculcate for a better living.

He also emphasized on the need to retain calmness towards one’s colleagues as well as juniors at the work place, stressing that anger was the root cause for all evils. He ended his talk with the hope that students would instill within themselves a positive and constructive attitude in life and at the work place.
SharPEX Session: October 20, 2012

Omkar Shibad, Analyst, GlobeOps Pvt. Ltd.

Currently Assistant Manager, Taurus Asset Management Company Limited

Mr. OmkarShibad, an alumni of HKIMSR, was invited to share his views on key current issues in the world of business. In an interactive discussion, Omkar focused his talk on providing an overview about the various careers available in the world of finance. While doing so, he also detailed out the various soft skills and other vital skill sets required with a view to carve out a successful career in the financial world.

The interactive session particularly emphasized on the need to cultivate reading habits- to be fully aware of the financial happenings in and around the world. The awareness on recent developments in financial markets is a crucial assessment in the interviews taken for selection of finance professionals in top investment banks and financial firms. Omkar also addressed on challenges faced by students during interviews
SharPEX Session: September 29, 2012

Mr. Dilip Jain, Director, Hyphen Inc

The session titled “Steps to Leadership”, was an attempt to share with the students the key behaviors and attitudes they need to display in the corporate world. In a free-wheeling talk using real-life examples of various leaders along with heart-touching quotes, Mr. Jain cogently explained the gap between a passing-out MBA and requirements of the work place. Mr. Jain also enumerated some key traits needed in a leader. In addition, Mr. Jain also shared his close to two decades long journey.
SharPEX Session: September 15, 2012

Popat Dete, GM (Sales), GIPLA Health Care Pvt. Ltd.

Mr. Popat Dete focused on the need for constant Self Development. In a simple but highly inspirational and humbling discourse laced with anecdotes of his own life filled with numerous tough challenges, Mr. Dete spoke about initiative and complete focus on self-development. He emphasized on taking on responsibility and accountability at the first sight of an opportunity as being the most powerful means for career growth. The humbling session ended with a standing ovation from the students.
SharPEX Session: September 6, 2012

Thampy Jacob, Sr. General Manager (HR), Ajanta Pharma Ltd.

Mr. Jacob shared his vast experience in managing Human Resources in the Pharmaceuticals sector, specifically speaking of the job opportunities available in the Pharma sector, particularly in the sales domain. He also made the students aware of some of the legal and salary-related aspects such as what is CTC, how it is prepared, Provident Fund, Income Tax, Travelling Allowance, Medical Benefits, etc.
SharPEX Session: August 18, 2012

Prof. B.M. Rai, Dean, Patkar College

Prof. B.M. Rai, a seasoned banker turned academician with over 2 decades in banking and over 15 years of teaching, was invited to deliberate on the “Current Trends and Scenario in the Banking, Financial Services & Insurance (BFSI) Sector in India. Apart from expounding on the recent trends in the BFSI sector, Prof. Rai also threw light on the various career options in Banking and Insurance as well as in other Financial sectors, such as Portfolio Management and Wealth Management. He further elaborated on how students should go about pursuing their career in these fields, specifically throwing light on the exams, programs and certification courses that they should undergo– such as the IBPS exam for a career in Banking, Actuarial program for a career in Insurance, NSE and BSE Certification courses for a career as Analysts in Securities, Portfolio Management, Wealth Management, etc.
SharPEX Session: August 25, 2012

Amanpal Singh Chawla, Director, Stryde Mortgage Experts Pvt. Ltd.

As a young entrepreneur and a regular follower of the business news, Mr. Amanpal Singh Chawla, Business Head, Ambition Financial Planners, was invited to share his perspective on the significance of reading a business newspaper. In a highly interactive and engaging session, Amanpal passionately expounded on the virtues of regularly reading a business newspaper and what news to follow regularly. The entertaining session followed a hands-on, workshop approach with the all students relating the talk with the help of an actual business newspaper.
SharPEX Session: August 25, 2012

Amanpal Singh Chawla, Director, Stryde Mortgage Experts Pvt. Ltd.

As a young entrepreneur and a regular follower of the business news, Mr. Amanpal Singh Chawla, Business Head, Ambition Financial Planners, was invited to share his perspective on the significance of reading a business newspaper. In a highly interactive and engaging session, Amanpal passionately expounded on the virtues of regularly reading a business newspaper and what news to follow regularly. The entertaining session followed a hands-on, workshop approach with the all students relating the talk with the help of an actual business newspaper.
SharPEX Session: August 18, 2012

Prof. B.M. Rai, Dean, Patkar College

Prof. B.M. Rai, a seasoned banker turned academician with over 2 decades in banking and over 15 years of teaching, was invited to deliberate on the “Current Trends and Scenario in the Banking, Financial Services & Insurance (BFSI) Sector in India. Apart from expounding on the recent trends in the BFSI sector, Prof. Rai also threw light on the various career options in Banking and Insurance as well as in other Financial sectors, such as Portfolio Management and Wealth Management. He further elaborated on how students should go about pursuing their career in these fields, specifically throwing light on the exams, programs and certification courses that they should undergo– such as the IBPS exam for a career in Banking, Actuarial program for a career in Insurance, NSE and BSE Certification courses for a career as Analysts in Securities, Portfolio Management, Wealth Management, etc.
SharPEX Session: July 29, 2012

Saswat Kar, Senior Manager, ICICI-Prudential Life Insurance

Currently, Associate Vice President, Human Resources, Tata Motors Insurance Broking and Advisory Services

Mr. Saswat Kar shared his experience in the HR domain. In a free-flowing and engaging talk, Mr. Kar spoke about the increasingly vital role being played by the HR function in a professional organization. The session was highly interactive, with the students inquisitive about a whole range of issues related to the world of HR such as the actual work performed by an HR professional, HR policies followed by organizations, the current demand for HR jobs and how an MBA degree is an enabler for a career in HR. Augmenting his talk with HR models, he spoke of how, from a back-room, support function once, HR today plays a leading role in most progressive organizations as a strategic business tool with strong value-addition to both the top as well as the bottom line of a business. Mr. Kar interspersed his talk with number of live examples both from his professional and personal life.
SharPEX Session: July 21, 2012

Kumar Saurabh, General Manager (Operations), HyperCITY

Currently Market Manager (Ops), Walmart India

Mr. Kumar Saurabh was invited for an interactive session with our students on the Future of Organized Retailing in India.

Mr. Kumar provided an overview of the changing landscape of retailing in India, on how organized retailing is leveraging technology and managing processes to provide enhanced customer satisfaction to the customers. In the context of the operations at HyperCITY, he explained how deployment of the right kind of human resources with the right attitude was critical to the success of organized retailing in India.

Mr. Kumar lucidly explained the evolution of organized retailing in India, in the context of global retail stalwarts like Walmart, Carrefour, TESCO, etc. in India. He was of the view that Retail in India will evolve and emerge from amongst the competing players.

The session concluded with Mr. Kumar sharing his professional experiences and career achievements. He shared his personal growth story of how a small town boy with high aspirations achieved recognition in the professional world through hard-work and commitment. The journey into the corporate world for him was exhausting but indeed exhilarating. He received a standing ovation from the students at the close of the session.